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Patricia Van Trigt
06-17188229
Patricia Van Trigt
06-17188229
Puerto de la Cruz - Tenerife Norte
Hotel Puerto Palace
Reserve rooms
Hotel Puerto Palace

About the property

Near La Vola. Make yourself at home in one of the 314 air-conditioned rooms featuring minibars. Rooms have private balconies or patios. Complimentary wireless internet access is available to keep you connected. Bathrooms feature shower/tub combinations with rainfall showerheads and complimentary toiletries.

Dip into one of the 2 outdoor swimming pools or 2 hot tubs and enjoy other recreational amenities, which include an outdoor tennis court. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).

You can enjoy a meal at the restaurant serving the guests of Hotel Puerto Palace, or stop in at the snack bar/deli. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 7:30 AM to 10:30 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.

Popularity

8.5
Very good
General
7456
brand
Tripadvisor 8/10
1530
brand
Booking 8.6/10
5491
brand
Expedia 8.2/10
435

Main services

Multilingual staff
Volleyball
Spa treatments
Parasols
Minigolf
Hotel safe
BBQ Facilities
Wheelchair-accessible
Shop
Outdoor swimming pool
Computer station
Business centre
Breakfast buffet
Daily
Tea and coffee making facilities
Terrace
Pilates
Restaurant
Game room
Playground
Vending Machine (snacks)
Luggage room
Conference room
Babysitting service
Garden
Fishing
24-hour reception
Bar
Basketball
TV lounge
Dry cleaning and laundry
Fitness
Free Internet
Non-smoking establishment
Elevator
Meeting room
Sauna
Library
Lifeguard
Sun loungers
Parking
Hydro-massage bath
Tennis
Snacks
Pets not allowed

* Some services may carry an extra charge.

Guest reviews

8.2/10 Very good
Cleanliness9/10
Staff and Service8.6/10
Amenities8.2/10
Property conditions and facilities8.2/10
Location7.4/10
Neighborhood8/10

8 / 10

Brian
great staff, nice big property
beautiful property in a good location. check in was fantastic b/c of the staff. i wish i wrote down her name. she was so nice and fun. also a fantastic breakfast buffet and lively evening entertainment. i would stay here again for sure.
11 Apr 2025

10 / 10

Richard
Lovely hotel, I had a nice room and I enjoyed the breakfast. Staff pleasant and helpful. I'll be staying again next year.
12 Mar 2025

8 / 10

Matthew James Edward
Nice hotel, but absolutely nothing to do locally
17 Feb 2025

10 / 10

Mihai
All is beautiful!
18 Nov 2024

Information about the area

Puerto de la Cruz - Tenerife Norte, Spain

With a stay at Hotel Puerto Palace in Puerto de la Cruz, you'll be near the beach, within a 5-minute drive of Lago Martianez Swimming Pools and Timanfaya Theater. This family-friendly hotel is 0.7 mi (1.1 km) from La Vola and 0.8 mi (1.2 km) from San Felipe Castle.

Puerto de la Cruz is a region situated on the north of the island of Tenerife. Declared of Tourist Interest in 1955, it brings together in attractive harmony both the traditional architecture of the island and the modernity. The coastal area contains several of the city's main attractions, such as the old harbor, the promenade and the Lago Martiánez complex of swimming pools designed by the Canary Islands architect César Manrique. Loro Parque is a zoo located on the outskirts of Puerto de la Cruz, where there is an extensive and diverse reserve of animal and plant species.

What’s nearby

  • Taoro Park - 0.5 km / 0.3 mi
  • Parque canino Taoro Can - 0.6 km / 0.4 mi
  • Risco Belle Aquatic Gardens - 1 km / 0.6 mi
  • Timanfaya Theater - 1 km / 0.6 mi
  • La Vola - 1.1 km / 0.7 mi
  • San Juan Church - 1.1 km / 0.7 mi

Getting around

  • (TFN) Tenerife, Tenerife Norte Los Rodeos, ES - 10.28 km

About accommodation

General

  • Air conditioning
  • Safety deposit box
  • Soundproof rooms
  • Family rooms
  • Heating
  • Designated smoking area
  • Minimarket on site
  • WiFi available in all areas
  • Non-smoking rooms
  • Facilities for disabled guests
  • Lift

Safety & security

  • Fire extinguishers
  • Security alarm
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • CCTV outside property

Activities

  • Sauna
  • Happy hour
  • Live sport events (broadcast)
  • Fitness centre
  • Fishing
  • Table tennis
  • Games room
  • Hot tub/Jacuzzi
  • Mini golf
  • Diving
  • Beauty Services
  • Tennis equipment
  • Badminton equipment
  • Cycling
  • Fitness/spa locker rooms
  • Live music/performance
  • Tennis court
  • Fitness classes
  • Solarium
  • Aerobics
  • Children's playground
  • Hiking
  • Public Bath
  • Pedicure
  • Evening entertainment
  • Manicure
  • Make up services
  • Personal trainer
  • Massage
  • Open-air bath
  • Fitness
  • Walking tours

Services

  • Express check-in/check-out
  • Car hire
  • Private check-in/check-out
  • Meeting/banquet facilities
  • Luggage storage
  • Concierge service
  • Shuttle service
  • Dry cleaning
  • Tour desk
  • Daily housekeeping
  • Shared lounge/TV area
  • Fax/photocopying
  • 24-hour front desk
  • Babysitting/child services
  • Vending machine (drinks)
  • Currency exchange
  • Laundry

Safety features

  • First aid kit available
  • Staff follow all safety protocols as directed by local authorities
  • Access to health care professionals
  • Hand sanitizer in guest accommodation and key areas

Physical distancing

  • Cashless payment available
  • Screens or physical barriers placed between staff and guests in appropriate areas

Food & Drink

  • Snack bar
  • Restaurant
  • Bar
  • Kid meals
  • Kid-friendly buffet
  • Wine/champagne
  • Coffee house on site
  • Special diet menus (on request)
  • Fruits

Cleanliness & disinfecting

  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Guest accommodation is disinfected between stays
  • Use of cleaning chemicals that are effective against Coronavirus
  • Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

  • All plates, cutlery, glasses and other tableware have been sanitized

Internet

  • Internet services
  • WiFi
  • Free WiFi

Outdoors

  • Outdoor pool
  • Garden
  • Terrace
  • Sun terrace
  • Outdoor pool (all year)
  • Outdoor furniture

Pool and wellness

  • Pool bar
  • Pool with view
  • Swimming Pool
  • Swimming pool toys
  • Swimming pool
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Heated pool
  • Kids' pool
  • Shallow end

Reception services

  • Invoice provided

Entertainment and family services

  • Board games/puzzles
  • Kids' outdoor play equipment

Languages

  • Deutsch
  • English
  • Español
  • Français
  • Português

About the rooms

The accommodation has 54 rooms:

Bedroom

  • Linen
  • Cots
  • Wardrobe or closet

General

  • Air conditioning
  • Trash cans
  • Safety deposit box
  • Smoke alarm

Services

  • Wake-up service

Room Amenities

  • Clothes rack
  • Drying rack for clothing

Bathroom

  • Body soap
  • Conditioner
  • Toilet paper
  • Hairdryer
  • Shampoo
  • Shower cap
  • Toilet
  • Towels
  • Private bathroom
  • Bath
  • Bidet

Media & Technology

  • Satellite channels
  • TV
  • Telephone
  • Flat-screen TV

Kitchen

  • Refrigerator

Outdoors

  • Balcony
  • Outdoor furniture

View

  • Sea view
  • Pool view
*Some services may only be available in specific rooms or upon request.

About the pools

The accommodation has 2 pools:

Pool 1

Location

Outdoor

Cost

Free
Pool 2

Location

Outdoor

Access

Kid-friendly

Restaurants

Restaurante #1

  • Access for guests and visitors
  • No reservation required

Internet

Coverage

Entire property

Connection type

Wi-Fi

Price

  • Free

Policies

Check-in

  • Checkin from 16:00 to 17:00
  • Minimum age for check-in: 18 years old

Check-out

Checkout before 12:00

Pets

Pets are not allowed.

Children

Children of any age are welcome.

Extra beds

Extra beds is not available at this property. Cots available subject to availability at this property.

Special check-in instructions

Front desk staff will greet guests on arrival at the property.

Important information

Optional fees

  • In-room safe fee: EUR 2.50 per day
  • Rollaway bed fee: EUR 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Other details

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Please note that this property has a dress code that requires long pants in the restaurant during dinner hours.
  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
*The information provided about this accommodation is for informational purposes and has been supplied by the provider. It may be subject to change. We recommend verifying it directly with the accommodation.