About the property
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Main services
* Some services may carry an extra charge.
Guest reviews
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Information about the area
Puerto de la Cruz - Tenerife Norte, SpainWith a stay at Hotel Puerto Palace in Puerto de la Cruz, you'll be near the beach, within a 5-minute drive of Lago Martianez Swimming Pools and Timanfaya Theater. This family-friendly hotel is 0.7 mi (1.1 km) from La Vola and 0.8 mi (1.2 km) from San Felipe Castle.
What’s nearby
- Taoro Park - 0.5 km / 0.3 mi
- Parque canino Taoro Can - 0.6 km / 0.4 mi
- Risco Belle Aquatic Gardens - 1 km / 0.6 mi
- Timanfaya Theater - 1 km / 0.6 mi
- La Vola - 1.1 km / 0.7 mi
- San Juan Church - 1.1 km / 0.7 mi
Getting around
- (TFN) Tenerife, Tenerife Norte Los Rodeos, ES - 10.28 km
About accommodation
General
- Air conditioning
- Safety deposit box
- Soundproof rooms
- Family rooms
- Heating
- Designated smoking area
- Minimarket on site
- WiFi available in all areas
- Non-smoking rooms
- Facilities for disabled guests
- Lift
Safety & security
- Fire extinguishers
- Security alarm
- CCTV in common areas
- Smoke alarms
- Key card access
- CCTV outside property
Activities
- Sauna
- Happy hour
- Live sport events (broadcast)
- Fitness centre
- Fishing
- Table tennis
- Games room
- Hot tub/Jacuzzi
- Mini golf
- Diving
- Beauty Services
- Tennis equipment
- Badminton equipment
- Cycling
- Fitness/spa locker rooms
- Live music/performance
- Tennis court
- Fitness classes
- Solarium
- Aerobics
- Children's playground
- Hiking
- Public Bath
- Pedicure
- Evening entertainment
- Manicure
- Make up services
- Personal trainer
- Massage
- Open-air bath
- Fitness
- Walking tours
Services
- Express check-in/check-out
- Car hire
- Private check-in/check-out
- Meeting/banquet facilities
- Luggage storage
- Concierge service
- Shuttle service
- Dry cleaning
- Tour desk
- Daily housekeeping
- Shared lounge/TV area
- Fax/photocopying
- 24-hour front desk
- Babysitting/child services
- Vending machine (drinks)
- Currency exchange
- Laundry
Safety features
- First aid kit available
- Staff follow all safety protocols as directed by local authorities
- Access to health care professionals
- Hand sanitizer in guest accommodation and key areas
Physical distancing
- Cashless payment available
- Screens or physical barriers placed between staff and guests in appropriate areas
Food & Drink
- Snack bar
- Restaurant
- Bar
- Kid meals
- Kid-friendly buffet
- Wine/champagne
- Coffee house on site
- Special diet menus (on request)
- Fruits
Cleanliness & disinfecting
- Linens, towels and laundry washed in accordance with local authority guidelines
- Guest accommodation is disinfected between stays
- Use of cleaning chemicals that are effective against Coronavirus
- Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & drink safety
- All plates, cutlery, glasses and other tableware have been sanitized
Internet
- Internet services
- WiFi
- Free WiFi
Outdoors
- Outdoor pool
- Garden
- Terrace
- Sun terrace
- Outdoor pool (all year)
- Outdoor furniture
Pool and wellness
- Pool bar
- Pool with view
- Swimming Pool
- Swimming pool toys
- Swimming pool
- Sun umbrellas
- Sun loungers or beach chairs
- Heated pool
- Kids' pool
- Shallow end
Reception services
- Invoice provided
Entertainment and family services
- Board games/puzzles
- Kids' outdoor play equipment
Languages
- Deutsch
- English
- Español
- Français
- Português
About the rooms
The accommodation has 54 rooms:
Bedroom
- Linen
- Cots
- Wardrobe or closet
General
- Air conditioning
- Trash cans
- Safety deposit box
- Smoke alarm
Services
- Wake-up service
Room Amenities
- Clothes rack
- Drying rack for clothing
Bathroom
- Body soap
- Conditioner
- Toilet paper
- Hairdryer
- Shampoo
- Shower cap
- Toilet
- Towels
- Private bathroom
- Bath
- Bidet
Media & Technology
- Satellite channels
- TV
- Telephone
- Flat-screen TV
Kitchen
- Refrigerator
Outdoors
- Balcony
- Outdoor furniture
View
- Sea view
- Pool view
About the pools
The accommodation has 2 pools:
Location
OutdoorCost
FreeLocation
OutdoorAccess
Kid-friendlyRestaurants
Restaurante #1
- Access for guests and visitors
- No reservation required
Internet
Coverage
Entire propertyConnection type
Wi-FiPrice
- Free
Policies
Check-in
- Checkin from 16:00 to 17:00
- Minimum age for check-in: 18 years old
Check-out
Checkout before 12:00Pets
Pets are not allowed.Children
Children of any age are welcome.Extra beds
Extra beds is not available at this property. Cots available subject to availability at this property.Special check-in instructions
Front desk staff will greet guests on arrival at the property.Important information
Optional fees
- In-room safe fee: EUR 2.50 per day
- Rollaway bed fee: EUR 30.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Other details
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Please note that this property has a dress code that requires long pants in the restaurant during dinner hours.
- Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).